O u r

Frequently Asked Questions

Frequently Asked Questions

Leasing



After viewing an apartment on our website, you can either come in to our office, give us a call at (213) 745-7838, or email us at nupac@nupac.com for more information. We'll be able to help you narrow down your search options and find the apartment that fits your needs best. If you'd like to schedule a tour for an apartment, just give us a call and we'll be happy to accommodate you.
We would be more than happy to take you to the apartment of your choice. Realistically, we will need at least 24 hours’ notice minimum as our staff is usually booked well in advance and we also need to contact the residents to arrange viewing times and building entry etc.

We recommend making an appointment for a tour - we are available from Monday through Friday from 11:00 AM to 4:00 PM. Tours for pre-leasing start in February.
Applying for your apartment using our online application is quick, easy, and secure. Browse through our offerings under "Vacancies", choose an apartment, and click "Apply Online." Each person staying in the apartment would have to submit individual applications. There is a $20 application fee.
An apartment is secured only once you have made your security deposit payment and signed a lease. Submitting an application does not guarantee that an apartment will be held for you.
In some instances, we may require a co-signer but we do not always require one. By signing a lease, however, you will be held liable for rent per the terms of your lease agreement.
A typical lease duration is 11.5 months, after which you will have the option to renew for another year. We do not offer short-term leases.
No - none of our apartments come furnished. Apartments come with only a gas stove oven and refrigerator.
Before you arrive, NUPAC’s team of professionals will be very busy preparing your new home. Our staff will:

  • Paint the walls for a fresh, clean look
  • Clean all the floors
  • Completely sanitize your kitchen and your bathrooms
  • Clean your kitchen appliances - inside and out - and inspect them to ensure everything is in top working order
  • Clean and test your heating and/or air conditioning systems to ensure everything is operating efficiently
  • Clean and test your energy-efficient light fixtures to ensure safe usages
  • Clean and test all windows and window treatments to ensure that they are easy to open and close
Most of our properties have secure, gated parking for an additional $50/month, subject to availability.
For every additional tenant over the tenancy limit, the monthly rent will increase by $100/month. The tenancy limits are listed below:

  • Studio: 1 tenant
  • 1 Bedroom: 2 tenants
  • 2 Bedroom: 2 tenants
  • 3 Bedroom: 3 tenants
  • 4 Bedroom: 4 tenants
Subleases are subject to management approval - there is a $200 subleasing fee associated with transferring your lease. If approved for a sublease, the following steps must be completed:

  • The incoming tenant(s) must submit a rental application - please provide us with the full name and email address of the incoming tenant(s) and we will send them an application.
  • We must receive an email confirmation from the current tenant(s) in the same email chain confirming which tenant(s) will be leaving and which tenant(s) will be added to the lease. Specific move-in and move-out dates must be listed in this email.
  • Current tenant(s) must schedule an inspection of their apartment to assess the condition of the apartment. Any charges, if any, will need to be determined after our inspection.
  • In order to receive any portion of the original security deposit back, we would need the incoming tenant(s) to submit a new security deposit payment – the exact amount will be determined after the closing statement has been issued.
  • The current tenant(s) will be refunded their portion of the security deposit, according to the closing statement.
  • Once we have received a full security deposit, and the subleasing fee of $200 has been paid, a new rental agreement will be sent out for signature.
Please contact our leasing office before making travel arrangements to your apartment. Our office hours from 9:00 AM to 4:00 PM so please try and coordinate the key pick-up during that window.

Rent and security deposit



Through our online resident portal, you will be able to make one-time payments or schedule recurring rent payments during your tenancy. To activate your resident portal, please contact the leasing office and we will help get you set up. If you already have an account, just click "Resident Portal" on our website and log-in using your account information.
Rent is due on the 1st of every month and a $75 late fee is charged if the rent has not been paid by the 3rd of the month. If a payment is returned for whatever reason, there will be a $25 NSF fee charged.
Your rent will include water and trash utilities. If you live at 3006 Royal Street, your rent will also include gas and electric utilities. If you live at 2827 South Orchard Ave, your rent will also include gas utilities.
Once your move-in date has been finalized, you can set up the utilities with each individual utility company. Information on how to set up your utilities can be found in your lease agreement. If you require help during these procedures, we will be more than happy to assist you.
If the apartment does not require any work at the time of move-out, then you will be refunded your security deposit at the end of your lease term. An inspection must be scheduled prior to handing over the keys to determine the condition of the apartment at the time of move-out.

Maintenance



All service requests can be submitted through your resident portal where it will be handled in a timely manner.

When making a request, please try and be as specific as possible about the problem to provide our maintenance staff with any additional information which may be helpful to them when working on the repairs. Tenants will have the opportunity to attach pictures to their service requests to provide us a detailed look at the problem.

We will try to address all maintenance requests as soon as possible. As a note, if the problem occurs in the middle of the night, it is very unlikely that we will be able to dispatch our maintenance staff to the property until the following morning so please try and contain the emergency as best as possible.
An emergency would include: fire or smoke, gas leak, flooding, uncontrollable water, backed up sewer, electrical problem that could be life threatening, no hot water, no running water.

A non-emergency would include: garbage disposals, slow drains, beeping smoke detector (low battery), washer or dryer issues, or being locked out of your apartment or bedroom.
All buildings include coin‐operated washers and dryers. Please be sure to be mindful when using these machines. In the event that there is a problem with any machine, please call Wash Laundry directly at 1‐800‐342‐5932 or submit a service request online at the address below:

www.washlaundry.com/residents/servicerequest
Call the leasing office at 213-745-7838 (if during business hours) or our emergency number at 213-259-7612 immediately. Please do not park in any other space in the meantime.
Ensure that you have a strong lock that is attached to your bike frame and tire. Registering your bike with the DPS provides a way for you to find your bike in the event that it is lost, stolen, recovered, or impounded. You can register your bike online at the address below:

www.dps.usc.edu/services/bikes

Emergency



In the case of a medical, fire, or other emergency situation that could involve serious and immediate harm to you or someone surrounding you, always call your local emergency number or 911.

The USC Department of Public Safety (DPS) provides a number of resources for students at USC (www.dps.usc.edu). DPS also has a mobile safety app that is free and can be used to initiate contact with emergency responders around campus.

To download the app, search for the “LiveSafe” app from the App Store and create a user profile to log in. Be sure to select “University of Southern California” from the drop down menu.

In addition, below are some phone numbers which may be worth programming into your phone:

University Park Campus:
  • DPS Emergency (213) 740‐4321
  • DPS Non‐Emergency (213) 740‐6000
  • Campus Cruiser Escort (213) 740‐4911
  • Lost and Found (213) 740‐9759
Health Sciences Campus:
  • DPS Emergency (323) 442‐1000
  • DPS Non‐Emergency (323) 442‐1200
  • Campus Cruiser Escort (323) 442‐2100
  • Lost and Found (323) 442‐1200
IMPORTANT

PHONE NUMBERS